Refund policy

Purchases* made on The Northwest’s ecommerce site (www.thenorthwest.com) may be returned at the customer’s expense for any reason within 30 days of shipment if un-washed, un-used and in new condition with all original components and tags still intact. The Northwest Group, LLC does not cover return shipping costs or services if the customer chooses to return an item. If you receive the wrong item or damaged item, please contact customer service by calling: 1 (516) 484-6996 or by emailing: help@thenorthwest.com  Refunds will be issued in the same form as the original payment within 5-7 business days from receipt. Original shipping costs are also not refunded.*Some exclusions may apply.*All personalized items are FINAL SALE