The Northwest Group, LLC is the leader in Branded Home Textiles. As the number one throw manufacturer in the United States, Northwest continuously produces New, Innovative and Exciting products for the majority of the worlds’ most recognized and loved Brands in Sports, Entertainment and Lifestyle. Please send all inquiries to HR@TheNorthwest.com.


Inside Sales Representative
Customer Service Associate

Inside Sales Representative

The Inside Sales rep will be responsible for managing a list of B2b customers & potential leads, help manage various accounts at the direction of the VP of Sports Sales and the coordination of the various trade shows that Northwest attends.  This position reports directly to the VP of Sports Sales.  The inside sales team will own all aspects of operating trade shows including working with the sales & brand teams and event coordinator to plan out each show, oversee and execute the set up and breakdown of each show and work with customers and the sales team at each show.

Duties and Responsibilities  

  • Call on and manage a list of accounts provided by the VP of Sports Sales using a combination of phone calls, B2b emails and face to face (when appropriate) meetings to drive customer business.
  • Seek out potential leads for new B2b customers through both their own methods as well as lists/direction provided by the VP of Sports Sales.
  • Provide customer service and support for the accounts they are responsible for.
  • Call on or assist with various Northwest accounts at the direction of the VP of Sports Sales.  This may include travel if deemed appropriate.
  • Work with sales, brand and event planning teams to help plan out logistics & needs for the various trade shows Northwest attends.
  • At trade shows will be responsible for set-up & breakdown of booths.
  • At trade shows will be responsible for meeting with & selling customers that come into the booth as well as assisting the sales & brand teams as needed.
  • Work with B2b admin and VP of Sports Sales to help create & drive various B2b sales campaigns (ie.- Hot market, movie premieres, opportunity buys, etc.)
  •  Other Duties and Responsibilities as Directed


  • Bachelor’s degree
  • Strong writing, mathematical and communication skills required
  • Extremely organized, highly energetic, ability to multi-task
  • Strong computer skills including Microsoft Office programs; Excel review
  • Ability to speak clearly, effectively and openly both in person and on phone
  • Demonstrated commitment to teamwork and customer satisfaction
  • 1-2 Years of Experience
  • Willingness and ability to travel (see existing trade show schedule below)

Please send all inquiries to: HR@TheNorthwest.com


Customer Service Associate

The Northwest Group is the leading manufacture of home textile products in licensed sports, entertainment and lifestyle space. This position Reports to the Sr Director Customer Service & Operations and will perform Customer Service functions to support the Company meet sales goals. We are looking for the right people—people who want to innovate, achieve, grow and lead. Do you want to solve the unsolvable? Are you seeking an opportunity to make a meaningful impact and be part of a team to keep growing the business. If so, you may be interested in joining our Customer Service Representative team. We are looking for talented individuals who have a passion for providing a personalized experience for every customer, every time.


  • Communicate to Key Account & sales reps any status changes on orders
  • Maintenance of open order report for the key accounts they are responsible for
  • Acts as a liaison between Key Account Rep, Account, production and logistics to ensure all the appropriate direction is provided for production and logistics to execute orders
  • Work with the key account reps and sales management to develop a strategy to help grow business at assigned accounts.
  • Work with sales, brand and event planning teams to help plan out logistics & needs for the various trade shows Northwest attends.
  • Help Key Account rep prepare for and execute meetings with Key Account
  • Co-owns sales achievement goals with assigned accounts
  • Develop and maintain relationships with counterparts at assigned accounts such as buyers, assistant buyers, analysts, etc
  • Maintain awareness of market conditions and competitors’ products and pricing and keep up to date on knowledge of the company


  • 2+ years’ experience preferred working directly with customers and outside sales representatives
  • Experienced using a B2b platform
  • Willingness to be coached
  • Must possess excellent communication skills
  • Hi-energy, team player, that enjoys talking to customers and outside sales representatives on the phone
  • Well-organized and is strong in follow through
  • Establishes and maintains effective relationships with customers and key account sales representatives and gains their trust and respect
  • Comfortable working in fast paced environment with limited direction
  • Comfortable with standard Office software suites, especially Microsoft Excel and Teams
  • Ability to multi-task, meet deadlines with strong attention to detail
  • Can adapt when necessary to accommodate changes in industry and company direction

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Vision insurance

Please send all inquiries to: HR@TheNorthwest.com.