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- Returns and Refunds
RETURNS AND REFUNDS
What is The Northwest Group, LLC's Return Policy?Purchases* made on The Northwest's ecommerce site (www.thenorthwest.com) may be returned by the customer for any reason within 30 days of shipment if un-washed, un-used and in new condition with all original components and tags still intact. The Northwest Group, LLC does not cover return shipping costs or services. Refunds will be issued in the same form as the original payment within 5-7 business days from receipt. *Some exclusions may apply. All personalized items are FINAL SALE***NORTHWEST and COVID-19: Returns and refunds are currently being handled on a case by case basis. Please contact firstname.lastname@example.org for any questions.
How do I start the return process?Please begin the return or exchange process by calling: 1(800)-242-6996 ext. 355 or by emailing: email@example.com. A return RA will be issued by a customer service representative, then the return must be sent to one of our warehouses. The address and all necessary information will be given by the customer service representative.
What should I do if I made a purchase from a Northwest Retailer?All returns and/or exchanges must be processed through the retailers where the products were originally purchased. Further, purchases made at Walmart, must be returned to Walmart.
When should I expect a Refund?All refunds are given once the returns are received back to one of our warehouses.
How long do Refunds take?Both PayPal and credit card refunds take about 5-7 business days to be processed, depending on the bank and processing.