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- Contact Us
Customer Service:1 (800) 242-6996
Custom Product Inquiries:Click HERE to be directed to our Custom Solutions Website
PR/Marketing:For all PR, Marketing, and Media Inquiries, Please Contact:The Northwest Marketing Team
What Credit Cards Do You Accept As Payment Methods?We accept all major credit cards, including VISA, MasterCard, American Express, and Discover.We also accept PayPal.
Do You Accept Gift Cards?We do NOT accept any gift cards (including VISA and American Express Gift Cards) at this time.
SHIPPING & TRACKING~NORTHWEST and COVID-19: Some shipments may be delayed. We are taking extra precautions to make sure all shipments are sanitary and safe. We appreciate your patience during this time. *Personalized items will take about 2-3 weeks to ship*~Once an order is placed, it cannot be cancelled. **Any orders refused on delivery or obtained with proof of delivery with the shipper are subject to a 15% restocking fee plus shipping.~Any Personalized Orders placed CANNOT be returned. These items are FINAL SALE.~Your order will process and ship within 2 business days of your order being submitted. Please note that during periods of high volume, it may take longer to be shipped.~Orders placed over the weekend are usually shipped Monday.~You will receive an order update with a FedEx Tracking Number included.~FedEx does not deliver on weekends.
What Are Your Shipping Options?All individual orders are shipped using FedEx.We offer:FedEx Ground*
FedEx Priority Overnight
FedEx International Economy
FedEx International PriorityAll orders qualify for FREE ground shipping**Some exclusions may apply. Shipping costs apply to Alaska, Hawaii, and Canada.**All bean bags and personalized items can only be shipped ground**
Can You Ship to a P.O. Box?No we cannot. Please provide a physical address when placing your order. We apologize for any inconvenience.
Do You Ship Internationally?We ship internationally to Canada only. Unfortunately, we do not ship beyond the US/Canada at this time.**We are unable to ship bean bags to Canada at this time**
Why Do I Have to Choose 2 or More Shipping Options for the Products I am Ordering?Our products may ship from multiple warehouse locations. Shipping prices will be added together if you are ordering from multiple warehouses.
Why Does My Order Show Up As 2 or More Separate Orders?When ordering products from multiple warehouses, your order will be divided into however many warehouses you order from. About 90% of our products ship from California, and the rest ships from either North Carolina, Tennessee, Pennsylvania, or Georgia.
How Long Does Shipping Usually Take?Please allow 3-5 Business Days* for your items to arrive. For any orders shipping to Canada, please allow 5-7 Business Days. *Please allow 5-7 Business Days for personalized items*Orders placed after 1pm EST M - F will be entered the next morning. Orders placed on Saturday or Sunday will be entered on Monday. Orders placed over a holiday or holiday weekend will be entered the next business day. Please contact Customer Service for holiday schedule.Please allow 1-2 Business Days for your order to ship out of one of our warehouses.
Do I Have to Sign For My Shipment When It Arrives?When any order is placed over $150, you will be required to sign for delivery.
I Received an Item That is Damaged, What Should I Do?Please Contact:
Ecommerce Customer Support
1 (800) 242-6996
Where can I buy Northwest products aside from their website?You can find products at your local sports stores and online retailers, including, but not limited to:
Are Northwest products tested?All Northwest products are rigorously tested to meet CPSIA and child safety standards.
Is Northwest socially compliant?The Northwest Group, LLC is actively committed to a safe, healthy, secure, and environmentally sound supply chain. We participate in multiple nationally recognized ethical sourcing and social compliance programs, such as the Fair Labor Association, on behalf of our customers and licensors. Prior to doing business, all of our factories must sign a Code of StandardsYou can also visit our Corporate Social Responsibility page here: CSR