PRIVACY POLICY


Thank you for placing your trust in TheNorthwest.com. You are very important to us and we want to provide you with a safe and secure online experience. This Privacy Policy describes how we collect and use your information and explains the choices that you have with regard to how we use your information. The Privacy Policy applies to "www.thenorthwest.com" (the "Service") operated by The Northwest Company, and its affiliates ("Northwest website", "we", "us", or "our"), whether you are a "Visitor" (which means that you simply browse the Service) or you are a "Member" (which means that you have registered or transacted with the Service or a component thereof). By using the Service and providing us with information through the Service, you consent to this Privacy Policy. We suggest that you review this Privacy Policy periodically as we will update and change it from time to time.



What Information Does The Northwest Collect About Me?


The Northwest collects the personal information you provide us in connection with your purchase transaction, such as your name and telephone number. We also collect and maintain records and history about customers’ purchases and product preferences, if you are a registered user of the thenorthwest.com. If you pay by credit card, debit card, you provide us with your account information. If you return merchandise or request a refund or exchange, you provide us with your personal information. You may be able to submit comments to blogs we host on this website. You may include personal information in your comment, and you also may submit your name with your comment. We use your name to identify you as a commenter. You may be able to share certain content from this website with your friends. To send information to your friends, we ask for both your email addresses. We use this information only to fulfill your request. We do not retain the information you provide in connection with this feature, except to send the requested content. We will not include any other advertisements within the messages sent to your friends. Also, when you register or create an online account with us, sign up for e-mail, contact customer service, participate in our surveys, enter our sweepstakes, contests or other promotions, or send us feedback or submissions, you are providing us with your personal information.



How does The Northwest Use “Cookies” and “Web Beacons”?


We may also receive, collect and store Automated Information through Cookies (as defined below), Web Beacons (as defined below) and other related automated means. "Cookies" are small text files sent to your device as you visit our Websites or utilize our Internet Marketing Channels and saved on your device via your browser or hard drive. We then use Information Technologies (as defined below) to recognize you and your preferences as you return to our Websites or utilize our Internet Marketing Channels. "Web Beacons" (also known as pixel tags) are a form of tracking technology placed within our Websites and our Internet Marketing Channels to monitor and track your visits to certain pages within our Websites, and your interaction with (and the effectiveness of) our Internet Marketing Channels.


Automated Information we collect via Cookies, Web Beacons and other related methods (collectively, "Information Technologies") includes information such as internet protocol address(es), operating system(s) and browser specifics of your device, device characteristics, geographic information, user id(s), and specifics regarding your interactions with (i.e., the path your device takes through) our Websites and our Internet Marketing Channels.


Automated Information enables the tailoring of advertisements and offers specifically for you. In addition to such tailoring, we are interested in Automated Information to ensure that our mobile and/or online presence operates properly and efficiently for you and for your individual customer experience, to evaluate the use and benefit of such presence, and to support our Websites and our Internet Marketing Channels.



Your Choices


We use, collect and disclose your information consistent with this Policy, as updated from time to time, and you consent to such use, collection and disclosure by your use of our:

  1. 1. Websites
  2. 2. Internet Marketing Channels
  3. 3. Marketing Campaigns
  4. 4. Marketing Programs (e.i., loyalty programs)


Communication/Unsubscribe/Opt-Out


Regardless of the settings you select, The Northwest, may send you service-related communications. To unsubscribe and stop receiving messages, please change your settings or follow the instructions in the email, text message, notification or other message type. If you have unsubscribed from any Northwest communications, due to production schedules, you may receive communications already in production.


You may unsubscribe to future e-mail communications by clicking on the unsubscribe link in our e-mail communications. In addition, you may use the methods set forth in the "Contact Customer Service" link below to opt-out or update certain preferences. Regardless of your decision to opt-out of future e-mail communications, we may still contact you regarding transactions and for transaction purposes (e.g., recalls, product information and service/reminder notices).



International Users


Our digital operations are conducted in the United States. Regardless of where you live, you consent to have your personal data transferred, processed and stored in the United States, and allow The Northwest to use and collect your personal information in accordance with this Privacy Policy.



Access and Correction


Subject to applicable law, we provide you with access to personal information we have retained about you and the ability to review, correct, update, block or delete the information where it is inaccurate. Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances. Please submit your request to the address specified in the "How to Contact Us" section below. Please include your name, email address and postal address in your request.


Based upon your browsing history with us and with other online sites, we may personalize your experience via our Websites and via our Internet Marketing Channels. However, you have choices relating to how your device interacts with our Websites and our Internet Marketing Channels. You can choose to access our Websites without accepting Information Technologies to your device(s), and you can opt-out or modify certain elements of our Websites (e.g., location services) and our Internet Marketing Channels (that are tailored specifically to you and served to you based upon your browsing history). If you choose to so restrict, you may access our Websites, but you will NOT be able to take full advantage of certain Website features. Please note, even if you opt-out of certain online, internet-based advertising, you may still see or receive The Northwest’s advertisements on our Website and other sites, but such advertisements will not be based upon your browsing history.



How Does The Northwest Use My Information?


When we collect information from you, such information may be used for one or more of the following reasons:

  • 1. Process and complete your purchase transaction
  • 2. Identify your product and service preferences so that we can notify you of new or additional products, services and promotions that might be of interest to you
  • 3. Improve product offerings and customer service
  • 4. Notify you about new services, features, promotions and special offers that The Northwest thinks you will find valuable
  • 5. Respond to your inquiries
  • 6. Administer your participation in promotions, contests and sweepstakes in which you have chosen to participate
  • 7. Measure the advertising effectiveness of our online and other advertisements and offers
  • 8. To customize the advertising and services you see
  • 9. To conduct research
  • 10. Help The Northwest understand Website activity and improve your use of our Website
  • 11. To collect aggregated site-visitation statistics
  • 12. Help us prevent fraud and minimize credit risk


Does The Northwest Share My Information With Third Parties?


We may share certain personal information we collect about you with third parties who perform services for us or with whom we contract for the purposes described in this Privacy Policy. For example; we may use third parties to host our Website, operate certain features, send e-mails, print or mailings, run our sweepstakes, contests or other promotions, authorize and process your payments, and analyze data and our advertising effectiveness. These third-party service providers are given the information they need to perform their designated functions and we do not authorize them to use or disclose your personal information for their own or any others’ marketing purposes.



Is My Information Secure With TheNorthwest.com?


Protecting your personal information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. To support this technology, users must have an SSL-capable browser. While we use such sophisticated security technology to secure users’ ordering information, user name, and password, we cannot guarantee that any electronic commerce is totally secure.


To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https.'


If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call Customer Service at 1-800-242-6996 and they will be able to assist you.


You are responsible for maintaining the secrecy of your user name, password, and any account information. It is important for you to be responsible and protect your user name, password, and computer against unauthorized users. It is important to sign off when you have completed using a computer accessible by others. Please see the Website Terms of Use for further details.



Children's Privacy


This website is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13 on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on this site, we will delete the information from our records.



Changes to The Northwest Company’s Privacy Policy


The Northwest’s Privacy Policy is subject to modifications at any given time. If you have any questions regarding our current privacy policy, please contact our team by one of the following:

  1. Call Us: 1-800-242-6996
  2. E-Mail Us: help@thenorthwest.com
  3. Write Us:
    The Northwest Company
    49 Bryant Avenue
    Roslyn, NY 11576